Enhanced Support Services

The Enhanced Support Services (ESS) Team provides support seven days per week to individuals open to Santa Cruz County Mental Health (CMH) who are in distress, to prevent or de-escalate a crisis, in order to avoid unnecessary hospitalization. The team has a regular schedule of 11:00 am to 9:00 pm daily, and is available on an on-call basis from 9:00 pm until 8:00 am daily. The team has three primary functions:

• Intensive short-term support to CMH clients on a prevention basis, to avoid unnecessary hospitalizations
• After hours on-call services to CMH clients who are in crisis
• As part of a collaborative team with CMH, longer-term support for CMH clients returning from locked care facilities in order to assist them in making a successful reintegration into the community