The Downtown Outreach program is responsible for providing outreach to adults struggling with homelessness and/or mental illness in the Santa Cruz downtown corridor. The team provides crisis support and other services to reduce the risk of psychiatric hospitalizations and incarceration, and to improve clients' quality of life. 

Downtown Outreach services focus on needs related to housing, health care, substance use disorders, and mental health. The role of the workers is to develop relationships with clients and link them with appropriate supportive resources. The Downtown Outreach team also provides education to and maintain positive working relationship with downtown merchants and the business community, law enforcement, County Behavioral Health, Smart Path, 180/2020, the VA, and City officials. 

Services are delivered with dignity and respect for each individual, and a commitment to their right of choice.